Elvira Sleep Mask

Covid 19 Update

We are still shipping orders but due to reduced Kreepsville warehouse staff and USPS shipping delays please allow an extra 1–4 days in order processing and shipping.

USPS has informed us due to high volume of shipments packages are not all getting scanned for tracking if your tracking says "pre-shipment" it has been shipped from our warehouse and is on it way!

Thank you for your understanding and stay safe kreeps!

Store Pick-up

• Pick up hours are Monday- Friday 12-5 pm, Currently there is no weekend pick up. 
• Please allow 12 - 24 hours for your order to be ready for pick up
• Orders placed after 9am and during weekends will be ready the following business day.
• Upon arrival please have your order confirmation and ID ready, if you are collecting on behalf of someone else, the person who placed the order MUST specify this in the notes of there order.
• Please ring the doorbell when you arrive, one of our kreepsville krew will verify your order and ID, please respect our staffs safety and wear a face covering and social distance where possible.
• Dont forget to snap a pic with our mural before you leave.

General Shipping Information

• Our shipping charges are listed below, please note all orders are currently shipped via USPS.
• Order placed before 9am (Los Angeles PST Time) will generally be shipped same day unless we are experiencing busy times such as holidays and site sales.
• Orders placed after 9am and during weekends and holidays will ship the following business day.
• If we have a problem with your order we will contact you via email, please also check your junk folders for emails from us.
• Should you have a query on your order please call our customer service, we are open from 9am–4:30 (PST time), Monday–Friday. TEL: +1 323-685-2391
• Or you can email us quoting your order number.

International Shipping Information

• International shipments can take 7-14 days to reach you, due to certain countries import exams please allow up to 3 weeks.
• International shipments may be subject to customs and duty fees levied by their local government and will be the customer’s responsibility.
• If you refuse an international shipment you will be responsible for the return shipping costs and associated customs/duties associated with the order, these will be deducted from your refund.

Shipping Costs

 *UK shipments!

We are now offering flat rate shipping to the UK of $25 with no import tax on all order over $20.00. UK orders are shipped weekly from our warehouse to our UK hub and shipped out from within the UK so they arrive to you faster and without import tax!

Returns

Items can be returned in their original condition and original packaging within 28 days of receiving an order. Unfortunately, we do not offer free returns or exchanges, when returning an item please make sure the return package has tracking info as to we are not held responsible if your return package becomes lost in its transit back to us. Once we receive your item back we will process your return/exchange and send you an email confirmation.  

Ripper Merchandise (RETURNS)
1026 S. Atlantic Blvd
East Los Angeles, CA 90022
USA