Shipping and Order Terms

Shipping Protection Coverage Details

Kreepsville's shipping protection covers packages against loss or damage under the following circumstances:

Packages Presumed to Be Lost

Tracking Status Delays:

A package is considered "lost" if it has not been reported as "delivered" and:

• Domestic Shipments: 7 days have passed since the last tracking status update.
• International Shipments (including Canada): 20 days have passed since the last tracking status update.

Claims must be filed within 30 days of the last tracking status update.

Elapsed Estimated Delivery Date:

• If 48 hours pass after the carrier’s last estimated delivery date with no updates or delivery, the package is considered "lost."
• Claims must be filed within 30 days of the last tracking status update.

Partially Delivered Orders:

• If your order is shipped in multiple packages and one or more packages do not arrive, the missing packages are considered "lost."
• Claims must be filed within 30 days of the last tracking update ("delivery date").

Note: If a shipment contains multiple items within one package and only some items were delivered (without evidence of tampering), Kreepsville does not consider the package "lost." Please contact customer service at orders@kreepsville666.com.

Damaged Items

Damaged Goods:

• An item is considered "damaged" if it is unusable upon delivery.
• Customers must provide evidence of the damage via photos or videos.
• Claims must be filed within 30 days of the delivery date.

Exclusions for Manufacturing Defects:

Items with manufacturing defects or pre-shipment markings are not covered under shipping protection. Please contact orders@kreepsville666.com for assistance.

Stolen Items

Marked “Delivered” But Missing:

• A package is considered "stolen" if it is marked "delivered" but has not been received by the customer.
• Claims may be filed no sooner than 5 days after the "delivery date" to account for misdelivery delays.
• Claims must be filed within 30 days of the "delivery date."

Delivered to the Wrong Address:

• If a package was delivered to the incorrect address despite the customer providing the correct address, it will be considered "stolen."
• Claims may be filed no sooner than 5 days after the "delivery date."
• Claims must be filed within 30 days of the "delivery date."

Exclusions and Limitations

The following situations are excluded from coverage:

• Invalid Address: If an incorrect or incomplete address was provided by the customer.
• Delivery Barriers: Issues caused by restricted access or unavailability of the delivery location.
• Return to Sender: Packages marked as "return to sender" are not covered by shipping protection.

Pre-Shipment and Customs

Pre-Shipment Status:

Orders marked "pre-shipment," "label created," or "shipment information received" are not considered "lost," unless it has been more than 10 days without movement.  

Customs Delays:

If a package is delayed at customs due to incomplete paperwork, unpaid taxes or fees, or restricted items, it is not considered "lost."

Claims Process

To file a claim for shipping issues, customers must complete the following steps:

Complete the online claim form with:

• Name
• Order number
• Contact details (phone and email)
• Information on the shipment issue (e.g., item not arrived, damaged, or missing items).
• Additional details about the issue, including photos and whether reshipment to a different address is requested.

Submit the claim within the required time frames:

• Claims for lost packages: Within 30 days of the last tracking status update.
• Claims for damaged or stolen items: Within 30 days of the delivery date.

Kreepsville reserves the right to deny claims filed outside of these specified time frames.

Miscellaneous Policies

Claims Filed Too Late:

Claims submitted after 30 days from the last tracking update (lost items) or delivery date (damaged/stolen items) will not be eligible for coverage.

Evidence Submission:

Claims for lost, damaged, or stolen items require evidence such as tracking details or multimedia proof (photos, videos, etc.).

If you have questions or need assistance with filing a claim, please contact Kreepsville customer support.

Store Pick-up Policy

• Availability: Monday-Friday (9 AM-4 PM) & Saturday-Sunday (12 PM-6 PM) 
  Please note : Xmas eve hours 9am-12pm, Xmas Day CLOSED
• Pick-up Location: Orders can be picked up at our main office located at Monster A Gogo, 1026 S Atlantic Blvd, East Los Angeles, CA 90022. Please bring your ID and order confirmation when picking up your order.
• Next-Day Pick-up: Orders placed after 9 AM on weekdays will be ready the next business day. No order processing on Saturday or Sunday.
• Pick-up Instructions: Bring your order confirmation and ID. Collecting on behalf of someone else? They need to specify this in their order notes.
• Upon Arrival: Ring the doorbell, present your ID and proof of order confirmation, and our Kreepsville crew will handle the rest.
• Don't Forget: Snap a photo with our mural before you go!

General Shipping Information

• Carriers: All orders shipped via USPS/UPS/Fedex
• Order Cutoff Time: Orders before 9 AM (PST) typically ship the same day. Busy periods may lead to delays.
• Address Accuracy Responsibility: Ensure that the shipping address entered is accurate. We are not responsible for incorrect shipping addresses, missing apartment information, autofilled errors, or typos. If an incorrect address results in a lost package, we are not liable for the lost package or for the costs associated with reshipping. If you request reshipment, you must wait until the package is returned to our location and cover reshipment fees.
• Orders Marked Delivered: If an order is marked delivered by a carrier we can not be held responsible for theft/loss of package and will be unable to refund order. 
• Non-Business Days: Orders placed after 9 AM Friday, on weekends or holidays ship the next business day.
• Order Issues: We will contact via email for any issues—check junk folders for our communication.
• Customer Service: Available 9 AM-4:30 PM (PST), Monday-Friday at +1 323-685-2391 or via email with your order number.

 Shipping Costs

International Shipping Information

• Delivery: Reliable international shipping, typically 7-14 days. Allow up to 3 weeks due to customs inspections.
• Charges: Based on weight and destination country. Usually includes import taxes, duties, and fees—confirmed at checkout in domestic currency.
• Customs Costs: If "taxes, duties, and fees" are not included, additional import costs may apply upon delivery—your responsibility.
• Refused Shipments: Return shipping costs and customs/duties are the customer's responsibility and will be deducted from the refund.

Return Policy

• Time frame: 28 days from receipt in original condition and packaging.
• Cost: Return shipping is the customer's responsibility—use tracked shipping to ensure safety.
• Return Address:

Ripper Merchandise (RETURNS)
1026 S. Atlantic Blvd
East Los Angeles, CA 90022
USA

Refund Times:

• PayPal: Up to 24 hours post-processing.
• Credit Card: 5-7 business days post-processing.

Please contact us orders@kreepsville666.com for any further queries regarding our shipping and return policies.