Shipping and Order Terms
Store Pick-up Policy
- Availability: Monday-Friday (9 AM-4 PM) & Saturday-Sunday (12 PM-6 PM)
- Pick-up Location: Orders can be picked up at our main office located at Monster A Gogo, 1026 S Atlantic Blvd, East Los Angeles, ca 90022. Please bring your ID and order confirmation when picking up your order.
- Next-Day Pick-up: Orders placed after 9 AM on weekdays will be ready the next business day. No order processing on Saturday or Sunday.
- Pick-up Instructions: Bring your order confirmation and ID. Collecting on behalf of someone else? They need to specify this in their order notes.
- Upon Arrival: Ring the doorbell, present your ID and proof of order confirmation, and our Kreepsville crew will handle the rest.
- Don't Forget: Snap a photo with our mural before you go!
General Shipping Information
- Carriers: All orders shipped via USPS/UPS.
- Order Cutoff Time: Orders before 9 AM (PST) typically ship the same day. Busy periods may lead to delays.
-
Address Accuracy Responsibility- Ensure that the shipping address entered is accurate. We are not responsible for incorrect shipping addresses, missing apartment information, autofilled errors, or typos.If an incorrect address results in a lost package, we are not liable for the lost package or for the costs associated with reshipping. If you request reshipment, you must wait until the package is returned to our location and cover reshipment fees.
- Orders Marked Delivered- If an order is marked delivered by a carrier we can not be held responsible for theft/loss of package and will be unable to refund order.
-
Non-Business Days: Orders placed after 9 AM, on weekends or holidays ship the next business day.
- Order Issues: We will contact via email for any issues—check junk folders for our communication.
- Customer Service: Available 9 AM-4:30 PM (PST), Monday-Friday at +1 323-685-2391 or via email with your order number.
Shipping Costs
International Shipping Information
- Delivery: Reliable international shipping, typically 7-14 days. Allow up to 3 weeks due to customs inspections.
- Charges: Based on weight and destination country. Usually includes import taxes, duties, and fees—confirmed at checkout in domestic currency.
- Customs Costs: If "taxes, duties, and fees" are not included, additional import costs may apply upon delivery—your responsibility.
- Refused Shipments: Return shipping costs and customs/duties are the customer's responsibility and will be deducted from the refund.
Return Policy
- Time frame: 28 days from receipt in original condition and packaging.
- Cost: Return shipping is the customer's responsibility—use tracked shipping to ensure safety.
- Return Address:
Ripper Merchandise (RETURNS)
1026 S. Atlantic Blvd
East Los Angeles, CA 90022
USA
Refund Times:
- PayPal: Up to 24 hours post-processing.
- Credit Card: 5-7 business days post-processing.
Please contact us orders@kreepsville666.com for any further queries regarding our shipping and return policies.