Store Pick-up
- Pick up hours are Monday- Friday 9-4 pm and Saturday-Sunday 12-6pm.
- Please allow 12 - 24 hours for your order to be ready for pick up
- Orders placed after 9am weekdays will be ready the following business day. We DO NOT process orders on Saturday or Sunday.
- Upon arrival please have your order confirmation and ID ready, if you are collecting on behalf of someone else, the person who placed the order MUST specify this in the notes of there order.
- Please ring the doorbell when you arrive, one of our Kreepsville crew will verify your order and ID.
- Don't forget to snap a pic with our mural before you leave.
General Shipping Information
- Our shipping charges are listed below, please note all orders are currently shipped via USPS.
- Order placed before 9am (Los Angeles PST Time) will generally be shipped same day unless we are experiencing busy times such as holidays and site sales.
- Orders placed after 9am and during weekends and holidays will ship the following business day.
- If we have a problem with your order we will contact you via email, please also check your junk folders for emails from us.
- Should you have a query on your order please call our customer service, we are open from 9am–4:30 (PST time), Monday–Friday. TEL: +1 323-685-2391
- Or you can email us quoting your order number.
International Shipping Information
- International shipments can take 7-14 days to reach you, due to certain countries import exams please allow up to 3 weeks.
- International shipments may be subject to customs and duty fees levied by their local government and will be the customer’s responsibility.
- If you refuse an international shipment you will be responsible for the return shipping costs and associated customs/duties associated with the order, these will be deducted from your refund.
Shipping Costs
| Destination | $0.01-$17.99 | $18.00-$99.99 | $100 and up |
| U.S.A | $4.95 | $9.95 | FREE |
| Canada and Mexico | $14.95 | $19.95 | $24.95 |
| United Kingdom | $14.95 | $25.00* | $25.00* |
| Rest Of The World | $14.95 | $29.95 | $35.00 |
| Australia | $65.00** | $75.00** | $75.00** |
*UK shipments
We are now offering flat rate shipping to the UK of $25 with no import tax on all order over $20.00. UK orders will ship on the 25th of every month from our warehouse to our UK hub and shipped out from within the UK so they arrive to you faster and without import tax!
**Australia shipments
Due to the USPS suspension of first class and priority services to Australia we have to use an express and/or DHL service. This has impacted drastically on shipping costs to Australia. Once the shipping services resume we will adjust the shipping costs accordingly.
Returns
Items can be returned in their original condition and original packaging within 28 days of receiving an order. Unfortunately, we do not offer free returns or exchanges, when returning an item please make sure the return package has tracking info as to we are not held responsible if your return package becomes lost in its transit back to us. Once we receive your item back we will process your return/exchange and send you an email confirmation.
Ripper Merchandise (RETURNS)
1026 S. Atlantic Blvd
East Los Angeles, CA 90022
USA