Elvira Sleep Mask

General Shipping Information

• Our shipping charges are listed below, please note all orders are currently shipped via USPS.
• Order placed before 9am (Los Angeles PST Time) will generally be shipped same day unless we are experiencing busy times such as holidays and site sales.
• Orders placed after 9am and during weekends and holidays will ship the following business day.
• If we have a problem with your order we will contact you via email, please also check your junk folders for emails from us.
• Should you have a query on your order please call our customer service, we are open from 9am – 4.30 (PST time), Monday – Friday. TEL: +1 323 655 7337
• Or you can email us quoting your order number.

International Shipping Information

• International shipments can take 7-14 days to reach you, due to certain countries import exams please allow up to 3 weeks.
• International shipments may be subject to customs and duty fees levied by their local government and will be the customer’s responsibility.
• If you refuse an international shipment you will be responsible for the return shipping costs and associated customs/duties associated with the order, these will be deducted from your refund.
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Returns

Items can be returned in their original condition and original packaging within 28 days of receiving an order. Unfortunately, we do not offer free returns or exchanges, when returning an item please make sure the return package has tracking info as to we are not held responsible if your return package becomes lost in its transit back to us. Once we receive your item back we will process your return/exchange and send you an email confirmation.  

Ripper Merchandise (RETURNS)

1026 S Atlantic Blvd

East Los Angeles

CA 90022

USA.